As artificial intelligence transforms customer service and workplace tools, many companies still struggle to capture that ...

Complete Next-Generation Solution Empowers Businesses to Provide Superior Customer Experiences SAN FRANCISCO--(BUSINESS WIRE)--Dialpad, the leading AI-powered communications intelligence platform ...

At GITEX Global 2024, Sobot highlighted its comprehensive customer contact solution designed to enhance customer experience (CX). The platform integrates various communication channels into a single ...

Contact center software startup Regal Voice Inc. announced today that it has raised $40 million in new funding to accelerate the rollout of its AI Phone Agents for contact centers.

Interactions (purchases, returns, customer service requests, etc ... If your business often relies on email marketing, software like Constant Contact can help you automate your workflow and build ...

Whether it’s running promotional campaigns, sending special offers or asking for customer feedback, Forbes Advisor’s list of the best email marketing software will help you decide which works ...

Randy George and his top generals have merged two constant Army initiatives ... Although the Transformation in Contact initiative is part of an Army-wide effort, three brigades have been selected ...

As you shop around for an email marketing platform, you may come across Mailchimp and Constant Contact, two popular solutions. To help you decide which option is right for your unique business and ...

Customer service representatives work as a liaison ... They also may be the point of contact for customers who need to make changes to an account with the company, such as updating an address ...