As the landscape of UCaaS continues to evolve, productivity measurement is a key innovation that is breathing new life into the space.

The problem is too much information and too many interactions spread across too many apps. The solution may be to let an AI ...

Today, Zoom and Mitel announced a strategic partnership to integrate Mitel’s flagship UC platforms with Zoom Workplace. This unified communications and collaboration (UCC) solution addresses the ...

Most of the RCS/iOS18 excitement is about Android and iOS users getting better interop. This is nice, but the real excitement is how brands will leverage RCS.

The term customer journey generally refers to the sum of all interactions a customer has with a brand, product, or service. It includes both direct and indirect interactions, such as contacting ...

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It’s a story AWS shared about its own 5G APIs. The wireless providers have been on this quest for some time. There’s the GSMA Open Gateway initiative to provide a framework of common network APIs ...

Today, Salesforce announced new AI agent features in Slack – i.e., Salesforce Agentforce is available within Slack – and that a new ‘Salesforce channel’ in Slack will connect Salesforce CRM records to ...

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