Payment service providers (PSPs) face a constant challenge to ensure the security of transactions carried out by their customers. The PSD2 ...

As artificial intelligence transforms customer service and workplace tools, many companies still struggle to capture that ...

At GITEX Global 2024, Sobot highlighted its comprehensive customer contact solution designed to enhance customer experience (CX). The platform integrates various communication channels into a single ...

Contact center software startup Regal Voice Inc. announced today that it has raised $40 million in new funding to accelerate the rollout of its AI Phone Agents for contact centers.

Interactions (purchases, returns, customer service requests, etc ... If your business often relies on email marketing, software like Constant Contact can help you automate your workflow and build ...

In the ever-evolving customer service world, innovation isn't limited to technology and process improvements—it's also reshaping how businesses pay for the tools they use to support their customers.

Customer service agents tend to have a broad understanding of the business, its products, and customer contact channels. And although they don’t have specialist knowledge, they’re capable of answering ...

As you shop around for an email marketing platform, you may come across Mailchimp and Constant Contact, two popular solutions. To help you decide which option is right for your unique business and ...

Try reaching out to the hotel first for issues related to your stay that aren't related to your loyalty account. Many or all of the products on this page are from partners who compensate us when ...

Customer service representatives work as a liaison ... They also may be the point of contact for customers who need to make changes to an account with the company, such as updating an address ...